Company Description iOPEX Technologies is a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services. We collaborate with businesses to create new products and innovative solutions while making judicious use of existing infrastructure. Our customer-centric approach and ability to overcome challenges make us a reliable partner for Fortune 500 clients and beyond. Our services are backed by a highly skilled team and robust IT infrastructure, ensuring international quality standards and service excellence. We blend strategic design, seamless implementation, and operational discipline through our CIO model to achieve sustainable cost recovery and enhanced customer experience. Role Description This is a full-time on-site role for an Operations Team Lead, located in Metro Manila. The Operations Team Lead will be responsible for managing daily operations, ensuring customer satisfaction, and overseeing a team of employees. Key responsibilities include analyzing operational processes, implementing improvements, managing staff, and reporting on performance metrics. Effective communication with team members and senior management will be crucial in this role. Qualifications Experience in Customer Satisfaction and People Management Strong Analytical Skills and Operations Management experience Excellent Communication skills At least 5 years of experience in a similar role Bachelor&aposs degree in Business Administration, Management, or a related field Ability to work on-site in Metro Manila Experience in the technology or digital services industry is a plus Show more Show less