7691 Business Operations Team Lead

Taguig City, Metro Manila
Permanent
Full-time

7 days ago
Apply easily

Company DescriptionAGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.Job DescriptionSchedule: Night ShiftBusiness Operations Team lead – Central Operations will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Operations Team Manager to provide ongoing feedback and support problem solving.Job Responsibilities:

Lead team in delivery of business operations services including:
Workflow oversight & service delivery
Process improvement & Innovation
User acceptance testing and change readiness
Team Development & Engagement
Ensure established service level agreements are met by team
Escalate production issues proactively to ensure quick resolution
Identify, lead and coordinate process improvement opportunities
Ensure Productivity/Quality Tracking is monitored and accurate
Coordinate and implement training
Create and maintain Standard Operating Procedures, as necessary
Provide coaching and feedback to team members
Escalate personnel issues on a timely basis
Track capacity and resources to plan
Enhance and promote team engagement
Other duties as assigned

QualificationsRequired Skills:

Microsoft Office – Proficient

Microsoft Excel – Advanced

PowerBI – Proficient with views & customization

Data & Analysis – Advanced

Insurance/Financial Knowledge – Basic

User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc.

Desired Skills:

Strong leadership skills with a proven track record of high-quality results

Continual improvement mindset and positive influence

Demonstrated organizational skills with flexibility to changing requirements

Strong customer service orientation with an ability to understand, improve workflow and processes

Excellent communication, both verbal and written with fluency in the English language

Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy

Working knowledge of standard insurance & reinsurance terminology

Proficient in Microsoft Office ,Excel, Smartsheets, Imageright, PowerBI.

Strong analytical and problem solving ability

Additional InformationBachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics

Arch Global Services