7662 Premium Operations Team Lead

• Review submissions and record premium details accurately
• Perform validations and review to confirm accuracy of data recorded
• Prepare and issue documents and reports accurately, as per specifications
• Prepare payment requests for commission and return premiums
• Ensure established service level agreements are met by team
• Escalate production issues proactively to ensure quick resolution
• Identify, lead and coordinate process improvement opportunities
• Ensure Productivity/Quality Tracking is monitored and accurate
• Coordinate and implement trainings
• Create and maintain Standard Operating Procedures, as necessary
• Provide coaching and feedback to team members
• Escalate personnel issues on a timely basis
• Track capacity and resources to plan
• Enhance and promote team engagement
• Other duties as assigned

• Microsoft Office – Proficient
• Microsoft Excel – Advanced
• PowerBI – Proficient with views & customization
• Data & Analysis – Advanced
• Insurance/Financial Knowledge – Basic
• User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc.

• Strong leadership skills with a proven track record of high quality results

• Continual improvement mindset and positive influence

• Demonstrated organizational skills with flexibility to changing requirements

• Strong customer service orientation with an ability to understand, improve workflow and processes

• Excellent communication, both verbal and written with fluency in the English language

• Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy

• Working knowledge of standard insurance & reinsurance terminology

• Proficient in Microsoft Office ,Excel, Smartsheets, Imageright, PowerBI.

• Strong analytical and problem solving ability

• Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics

Arch Global Services