FUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOB The NetSuite System Administrator stands as the primary guardian of the NetSuite ERP platform, holding comprehensive responsibility for its seamless operation and continuous optimization. This pivotal role encompasses a wide array of critical functions, including system configuration, user access management, stringent data integrity protocols to ensure data are accurate, complete and untampered, and proactive performance optimization. Beyond the fundamental administrative duties, a key differentiator of this role, particularly is combined with a reporting function, the NetSuite System Administrator is not merely a caretaker of the system; they are also an architect of information, tasked with the design and delivery of real-time reports and insightful analytics. These crucial outputs directly empower both strategic and operational decision-making across the organization, providing the actionable intelligence necessary to navigate complex business landscapes. This position is undeniably instrumental in ensuring the uninterrupted and efficient operation of the entire ERP system. Simultaneously, it serves as a vital conduit for providing the actionable insights that are indispensable in supporting and driving core business objectives. The dual nature of this role - ensuring system reliability while simultaneously extracting and delivering valuable data - underscores its profound impact on organizational effectiveness. The significance of this hybrid role is very practical & timely on operational requirements such as NS master data standardization and complex reporting. In such organizations, agility is paramount, requiring systems and personnel that can adapt rapidly to evolving needs and market shifts. Furthermore, system scalability is a non-negotiable requirement, ensuring that the ERP platform can grow and adapt with the growing business demands. The NetSuite Reports & Administrator, with their dual expertise in system management and data analysis, is uniquely positioned to address these critical demands, making this role an indispensable asset for IT Group-PH driving sustained growth and competitive advantage. DUTIES & RESPONSIBILITIES System Administration & Optimization Configure and maintain NetSuite modules, including Financials (General Ledger, Accounts Payable, Accounts Receivable). This includes setting up new features, optimizing existing configurations, and ensuring data accuracy and system stability. Manage user roles, permissions, workflows, and customizations effectively utilizing NetSuite&aposs robust customization tools such as SuiteBuilder for forms and records, SuiteFlow for advanced workflows and approvals, and SuiteScript for complex scripting and integrations. This involves creating and modifying custom records, fields, lists, and forms to meet evolving business requirements. Proactively monitor system performance, identify bottlenecks, and coordinate system upgrades, patches, and integrations with other critical business systems. This includes planning and executing system maintenance activities during off-peak hours to minimize disruption. Reportorial & Analytical Functions Design and maintain comprehensive dashboards, saved searches, Key Performance Indicators (KPIs), and custom reports tailored for finance, sales, and operations teams. This involves gathering requirements from stakeholders and translating them into actionable insights within NetSuite. Translate complex business requirements into robust technical reporting solutions, ensuring that reports are accurate, timely, and provide meaningful data for decision-making. This may involve creating custom SQL queries or using NetSuite&aposs reporting tools to extract and present data. Ensure data integrity and consistency across all NetSuite modules and integrated systems through regular data audits, reconciliation processes, and implementation of data validation rules. Process Improvement & Automation Collaborate closely with various stakeholders across departments to identify opportunities for streamlining business processes leveraging NetSuite&aposs capabilities. This includes conducting process analysis, recommending best practices, and implementing changes to improve efficiency. Implement automation for recurring tasks, data entry, and reporting cycles to reduce manual effort and improve overall operational efficiency. This may involve setting up scheduled scripts, workflows, or integrations. Provide support for integration with third-party tools such as Celigo for robust integration management, various Business Intelligence (BI) platforms for advanced data visualization and analysis, and specialized Query tools (SQL, SuiteQL) for complex data extraction and manipulation. Support & Training Provide comprehensive technical support and troubleshooting for NetSuite end-users, addressing their queries, resolving system issues, and guiding them through system functionalities. Develop and maintain clear, concise, and up-to-date system documentation, Standard Operating Procedures (SOPs), and training materials to ensure consistent system usage and knowledge transfer. Conduct effective onboarding and refresher training sessions for end-users at all levels, ensuring they are proficient in using NetSuite to perform their daily tasks and maximize system utilization. Compliance & Governance Ensure strict compliance with internal controls, audit requirements, and data privacy standards within NetSuite. This includes implementing and monitoring access controls, audit trails, and data retention policies. Support ISO audit preparation by providing accurate system documentation, detailed reporting on system configurations and activities, and demonstrating adherence to established processes and controls. KNOWLEDGE Strong foundation in ERP systems, business processes, and data analytics Proficiency in SuiteAnalytics, SuiteScript, SuiteFlow, SuiteTalk and SuiteBuilder Basic html, JavaScript, CSS scripting customization Strong command of Excel, SQL, and data visualization tools. Experience with financial reporting, revenue recognition, and project accounting. Understand different data & analytics, business intelligence platforms Able to align and interpret performance management metrics EDUCATIONAL BACKGROUND Bachelor&aposs degree in Accounting or related field PREVIOUS WORK EXPERIENCE 3-5 years of NetSuite administration experience, preferably in an IT or SaaS environment. NetSuite Administration and Suite Foundation Certified Required certifications: NetSuite Suite Foundation. Additional certifications preferred: NetSuite Administrator Certification, NetSuite Financial User Certification Zoho CRM and Zoho Project administration experience preferred Preferably from IT solutions company or any service-oriented industry EDUCATIONAL BACKGROUND Bachelor&aposs degree in Information Systems, Accounting, Business Administration, or related field PREVIOUS WORK EXPERIENCE 3-5 years of NetSuite administration experience, preferably in an IT or SaaS environment. NetSuite Suite Foundation Certified is required Zoho CRM and Zoho Project administration experience preferred Preferably from IT solutions company or any service-oriented industry Amenable to work 4 days onsite in Quezon City This role requires 4 days per week on-site presence at our Quezon City office. 1 day remote work permitted weekly. Show more Show less