Improve system performance by identifying problems and recommending changes. Improve client references by writing and maintaining documentation. Follow up customer calls where ne…
Deliver dynamic training lessons across the project to a diverse learning audience. Ensure effective knowledge transfer via an assortment of teaching techniques, assessment tools …
Contact businesses or private individuals by phone. Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation. Describe p…
Arranging flights, travel insurance and accommodation Using a booking system to secure ticket reservations and reschedule flights Collecting and processing payments or refunds A…
Maintain call center database by entering information. Manage large amounts of inbound and outbound calls in a timely manner Participate in development of client training program…
This position is on Dayshift schedule and Hybrid (Temporary Work from Home) arrangement. Analyze provider documentation to assure the appropriate Evaluation & Management levels ar…
Assist users in identifying technical issues and finding right solutions Conduct remote troubleshooting and give step by step clear instructions to customers over the phone Ensur…
Obtain possible customer leads. Maintain and improve quality results by: Adhering to standards and guidelines. Recommending improved procedures. Establish policies by enteri…
Handle all incoming calls from insurace policy holders Establish relationships with clients by delivering value throughout all interactions Respond to client questions on their e…
Process product orders, shipment schedule, refunds according to established policy. Promote the account's new & existing products & services. Process payment disputes & refund re…
Handle patient calls with empathy and in a professional manner Assist patients in obtaining and understanding their medical benefits Examine medical claims of patients and verify…
Assist customers with inquiries about products and services Resolve customer issues and provide appropriate solutions and alternatives within the time limits Identify and assess …
Make outbound calls to dental patients to confirm their appointments Perform orientation to dental patients prior to their appointments on the proper precautions and protocols whi…
Maintain and update billing records in adherence with company policy Handle inbound calls from customers regarding any billing concerns. Monior payments of customers and make fol…
All CIC (Certified Inpatient Coder) review, exam fees and certification costs to be shouldered by the sponsoring company while candidate receives full salary. Duties and Responsi…
Comprehensively review and evaluate appeal and grievance requests to identify and classify member and provider appeals. Determine eligibility, benefits, and prior activity related…
Assist travelers with booking of flights, visa arrangement, hotel accommodations, etc. Provide advice on travel destinations, plan itineraries, and collect payments. Resolve trav…
Provide excellent customer service by dictating a variety of conversational topics verbatim. Use effective listening skills to transcribe telephone conversations for hard-of-heari…
Assists patients with questions regarding their health insurance coverage. Helps patients manage complex medical conditions by organizing the high-quality daily care services requ…