Job Description : Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecas…
Hi! We’re Smartsourcing, looking for Workforce Management (Roster Setters) who can work with us full-time and on-site! This role calls for you to work from 2:30 AM - 11:30 AM PHT…
Job Description Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your…
Job Description Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performanc…
Position Description: The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-tim…
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in …
The Sr Workforce Analyst is vital in ensuring that we have the best possible workforce analytics to ensure that Customer Service is optimized to help Hopper's customers. The Sr W…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Description: Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s). Maintain and analyze historical tre…
Job Description Join the team redefining how the world experiences design. Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunti…
Job Description: Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s). Maintain and analyze historical tren…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goa…
Job Description: WorkForce Management (WFM) is a contact center operations entity responsible for forecasting workload and scheduling to meet performance objectives, with a focus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Description: Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread acr…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
Job Description: Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s). Maintain and analyze historical tren…
The SBS Client Services Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as …