Job Description Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your…
Job Description Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performanc…
The Sr Workforce Analyst is vital in ensuring that we have the best possible workforce analytics to ensure that Customer Service is optimized to help Hopper's customers. The Sr W…
Job Description: Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s). Maintain and analyze historical tre…
Job Description: Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s). Maintain and analyze historical tren…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
Job Description: Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s). Maintain and analyze historical tren…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzin…
The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all requir…
Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Primary d…
Description Customer Support Workforce Real-time Analysts have a critical role on Zenni's award-winning Customer Support team. This role supports Zenni's global workforce efforts. …
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…