Team Manager * Role Type Management or Overhead / Account * Role Mapping and Context This Role encompasses the following roles under old naming conventions / structures: Super…
Position Summary: Interpret business strategy and determine innovative solutions supporting strategy implementation. Design, research, develop, analyze and suggest new/innovative…
Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a pro…
Position Summary: Interpret business strategy and determine innovative solutions supporting strategy implementation. Design, research, develop, analyze and suggest new/innovative…
Position Summary: Responsible for managing assigned account in support business objectives to ensure account’s satisfaction with products and services. This responsibility encomp…
Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are …
Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or ot…
Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzin…
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