Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibra…
This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or b…
Position Summary: The Procurement Supervisor is responsible for the oversight and administration of purchasing function including purchasing; quote generation; vendor coordinatio…
Team Manager * Role Type Management or Overhead / Account * Role Mapping and Context This Role encompasses the following roles under old naming conventions / structures: Super…
Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive ou…
Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experienc…
Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experienc…
Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibr…
Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling…
Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experienc…
Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to…
Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive ou…
Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a pro…
Position Summary: Responsible for managing assigned account in support business objectives to ensure account’s satisfaction with products and services. This responsibility encomp…
Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are …
Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representativ…
Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is …
Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or ot…
Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, soci…
Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibr…