Virtual Assistant (with Social Media & CSR Background)
- Manila City, Metro Manila
- Permanent
- Full-time
- Part Time (25 hours/week; can grow to full-time)
- Remote: Australian working hours
- Monthly Starting Salary: $600-850 (flexible and depending on experience)
- Handle 15–20 inbound and outbound calls daily from new and existing clients
- Respond to email and text inquiries, including follow-ups and accounts receivable reminders
- Schedule jobs and assign them to the appropriate field staff using ServiceMate
- Manage CRM and lead pipeline through Podium
- Update job statuses and customer information in ServiceMate
- Upload invoices to Xero (no reconciliation required)
- Create and post 2–3 weekly updates on Facebook and Instagram
- Support potential expansion into TikTok using existing brand assets
- Promote and leverage the business’s 190+ five-star Google reviews
- Manage client's calendar and appointments
- Handle light reporting and follow-up tasks as needed
- Liaise with apprentice training providers and track apprentice progress
- Excellent English communication (verbal and written)
- Previous experience handling inbound/outbound customer calls
- Strong organizational and multitasking abilities
- Comfortable learning and using platforms like Podium and ServiceMate
- Tech-savvy with good grasp of modern software tools
- Experience in social media content management
- Comfortable working independently and proactively
- Familiarity with CRM and job management software (training provided on ServiceMate and Podium)
- Client Interview
- Offer and Onboarding