Operations Manager (Market Research)
Branding Science Group View all jobs
- Philippines
- Permanent
- Full-time
Location: Remote
Hours: 3pm to 12am PSTAbout the Role: Are you a strategic thinker passionate about healthcare market research? We're seeking an experienced Operations Manager to lead our Philippines-based team in executing high-impact projects for clients across the United States and Europe. This role blends people management, project oversight, and hands-on execution.Key Responsibilities:
- Serve as the primary point of contact for US or EU teams, coordinating project tasks and ensuring timely delivery of client deliverables.
- Lead, train, and mentor a team of Senior Operations Executives and Operations Executives to maximise their potential and drive excellence, accountability, and continuous improvement.
- Oversee the development, review, and quality control of project-related administrative outputs, including screeners, discussion guides, project documents, analysis plans, report setup, and compliance forms.
- Optimise work allocation to ensure efficient resource utilization and support business objectives.
- Conduct training sessions, performance appraisals, coaching sessions, and ongoing competency development for team members.
- Learn and utilise project management software to track and monitor project progress, ensuring alignment with timelines and objectives.
- Independently handle your own set of projects (typically 1-2), ensuring high-quality execution while balancing management responsibilities.
- Collaborate with leadership on process improvements, operational initiatives, and cross-market collaboration.
- Extensive experience working in a market research agency, with strong familiarity across the project lifecycle.
- Demonstrated experience managing teams and ensuring quality and compliance in administrative and project-related tasks.
- Ability to thrive in a fast-paced environment, managing multiple projects while maintaining high levels of quality and accuracy.
- Proficiency in Microsoft Office suite.
- Experience in pharmaceutical market research projects is highly desirable.
- Impactful Work: Play a pivotal role in shaping the success of top pharmaceutical brands and driving meaningful change in the industry.
- Remote Flexibility: Enjoy the freedom to work from home while leading a talented team and collaborating with teams worldwide.
- Professional Growth: Access mentoring and structured development opportunities to enhance your skills and advance your career.
- Collaborative Culture: Join a supportive and dynamic team of experts who share your passion for innovation and excellence.