Streetfair - Operations and Support Representative

Philippines
Permanent
Full-time

23 days ago

About Frontieris a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 150-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. In three years, we've never lost a client.About the companyis the home services marketplace for neighbourhoods. We help homeowners find, hire, and recommend the best service providers in their neighbourhood. We operate in a two-sided marketplace, helping connect service providers and homeowners. StreetFair utilizes our flagship “happening soon” section to tell homeowners what service visits are upcoming in their neighbourhoods and allows them to join in on the service for a discounted rate, given that it's offered by the service provider.StreetFair also allows homeowners to browse service types by category and see how many of their neighbours have booked with a particular provider in the past, truly showing who the most popular provider in the neighbourhood is. Service providers can join the platform with confidence knowing that every user that requests service has their addresses verified and confirmed before booking.Role DescriptionThis is a full-time role for a sales/supply role. You will be responsible for driving market supply growth (bringing home service businesses onto the app), building customer relationships, conducting training sessions, and managing sales operations. This will involve making about 20-30 calls per day. We are currently in 2 markets, Dallas, Texas and Charlotte, NC. We don't care where you work, as long as you are ready to build the best home service marketplace ever built. You will also work closely with the CEO and CTO on a weekly basis and there is plenty of opportunity to grow.What You'll Do:

Supporting customers (homeowners) and service providers (local businesses) with open requests from our marketplace, focusing on helping service providers stay organized with customer communication and system updates.
Monitor and promptly respond to high volume of inbound and outbound text and email communications with both sides of the marketplace.
Building trusted relationships with service providers.
Prioritizing open operations items based on business impact, urgency, and the context of the service request and service provider relationship.
Keep great records / notes from relevant conversations with service providers to ensure all team members have the proper context when engaging with those businesses.
Manage and track outreach using HubSpot CRM.
Support the vendor onboarding process and handoff to internal teams.
Collaborate with sales and operations to refine strategy and improve performance.

Requirements

Very high attention to detail and organizational skills
Computer savvy, with hands-on experience using HubSpot or similar CRMs
Bonus points if you've worked in a marketplace, SaaS, or vendor-facing startup environment
Proficiency in Excel / Google Sheets
Strong work ethic and a passion for doing things right
Excellent written and verbal communication in English
Past experience in a customer facing role, ideally customer service oriented
Past experience with Google Office Suite (excel/sheets), email or SMS tools

Additional Information

Remote work with US shift
Competitive annual salary
Be part of a fast-moving, mission-driven startup
Work closely with a high-caliber, global team

Fresh Prints

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