Required Skills And Qualifications Technical Skills Basic understanding of Microsoft 365, with mandatory SharePoint knowledge Basic troubleshooting skills Familiarity with Android, iOS, and Windows operating systems Fundamental knowledge of networking (TCP/IP, DHCP, DNS); Meraki experience is a plus Basic experience with Active Directory (AD) and Entra ID Basic understanding of scripting. Intune experience is a plus Proficiency with TeamViewer Experience: Customer support via Teams, phone, and email Familiarity with ITIL principles and ticketing systems Strong systematic approach and documentation skills Remote Support Experience for a 200-300 seat organisation Personal Attributes: Adaptable and eager to learn Team-oriented mindset Customer-focused approach
