IT Technical Support Analyst

• Basic understanding of Microsoft 365, with mandatory SharePoint knowledge

• Basic troubleshooting skills • Familiarity with Android, iOS, and Windows operating systems

• Fundamental knowledge of networking (TCP/IP, DHCP, DNS); Meraki experience is a plus

• Basic experience with Active Directory (AD) and Entra ID

• Basic understanding of scripting.

• Intune experience is a plus

• Proficiency with TeamViewer Experience:

• Customer support via Teams, phone, and email

• Familiarity with ITIL principles and ticketing systems

• Strong systematic approach and documentation skills

• Remote Support Experience for a 200-300 seat organisation Personal Attributes:

• Adaptable and eager to learn

• Team-oriented mindset

• Customer-focused approach

Satellite Office