Patient Services Representative

Pasay City, Metro Manila
Permanent
Full-time

10 days ago

Job Description :Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.What is the role that we need?Key Responsibilities:Responsibilities/SOW

Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.

Assist customers with a variety of issues and questions, ensuring a positive experience.

Gather relevant information, research inquiries, and provide accurate and helpful responses.

Document customer interactions thoroughly and accurately.

Read and understand documents related to products, services, and policies.

Continuously strive to improve customer satisfaction and experience.

Communicate effectively with customers and colleagues, both verbally and in writing.

Collaborate with team members to optimize processes and achieve team goals.

RequirementsJob Requirements and Credentials:Essential (MUST HAVE)Qualification, Education and Experience● Graduate of a 4 year course● Atleast 1 year of experience in Medical Billing (US Healthcare) (Voice) campaign● Excellent Communication Skills (Oral and Written) B2 CEFR● Keen attention to details● Problem Solving Skills● Knowledge in Microsoft Office

Infinit-O

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