PHRN Patient Care Team Lead
- Pasay City, Metro Manila
- Permanent
- Full-time
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.Key Responsibilities:The PHRN Remote Patient Care Representative Team Lead – Quality & Compliance supports home health services by ensuring team adherence to HIPAA, process standards, and quality service delivery, using RingCentral for communication and Axxess EHR for documentation.Responsibilities:
Lead the quality monitoring and compliance oversight for patient care representatives.
Audit documentation in Axxess EHR for accuracy, completeness, and HIPAA compliance.
Train and coach team members on best practices and regulatory requirements.
Conduct performance reviews and provide actionable feedback.
Coordinate with clinicians to address service delivery issues.
Escalate non-compliance or urgent quality concerns to management.RequirementsJob Requirements and Credentials:
High school diploma; certification in healthcare compliance or administration preferred.
2–3 years in healthcare quality, compliance, or administration; 1+ year in a leadership role preferred.
Proficient in RingCentral and Axxess EHR.
Strong analytical, coaching, and communication skills.
In-depth understanding of HIPAA and patient privacy standards.
Reliable internet for remote work.