Our dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be the top contact hub for patients requiring urgent solutions to their account issues.Do you possess a similar mindset?The vacant spot for an Early-Out Patient Advocate is yours! You will handle incoming and outgoing calls to answer account inquiries, resolve payment concerns, and negotiate billing arrangements with patients. You must follow critical policies and procedures to guarantee the highest quality standards.Ready to boost your career with us? Push that apply button now!How You Spend Your Eight HoursHandle a high volume of telephone callsCommunicate with patients in a clear, timely, and positive mannerMaintain adequate documentation, database, and confidentiality at all timesCollaborate with other departmental and hospital associatesKeep a working knowledge of departmental and hospital policies and proceduresMaintain an average hold time of twenty secondsBe at or above the average number of set daily calls and contactsRetain a call handle time average of five minutes or belowKeep an after-call work time of 33% or less of the total talk timeMaintain a call review minimum standard of 95% or moreReach a pause time goal of 17% or less of the total adjusted pause timeVerify and update patient demographics on every callMaintain 100% quality customer serviceAssist in training new patient advocatesReview, update, and maintain policies and proceduresPerform other duties assigned by managementWhat You Must PossessExcellent communication and interpersonal skillsProfessional attitude during urgent or confrontational situationsEffective critical thinking, problem-solving, and decision-making skillsIndependent and team-oriented working attitudeComputer proficiencyAbility to learn quickly and navigate effectively through multiple systemsOrganizational skills and attention to detailFlexibility and ability to meet deadlinesProactive approach to prioritizing needs and managing resources effectivelyAbility to multitask with a high level of accuracy and efficiencyWorking knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulationsCompliance with patient privacy at all timesWhat You Shall ReceiveHMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many moreWhat You Should ConsiderFull-time positionMonday to Friday, night shiftOn-site work setupWhy Join Our CompanyYou look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
