Senior Moving & Relocation Client Services Coordinator

• Manage end-to-end coordination of household goods moves for international assignees.
• Strong knowledge of managing end-to-end household goods moves.
• Support the coordination of destination services, including home search, school search, temporary accommodation, and settling-in services.
• Maintain regular communication with clients, keeping them informed throughout the move process.
• Work closely with internal Global Mobility and Relocation teams in Singapore and Hong Kong.
• Coordinate shipping, customs clearance, and delivery logistics in line with global standards.
• Ensure compliance with client SLAs, service agreements, and quality metrics.
• Mentor and support junior coordinators where needed, fostering knowledge sharing within the team.
• Support the Client Services Manager by preparing reports and tracking KPIs.
• Deliver exceptional customer service while managing challenging or escalated situations effectively.
• Liaise with external providers to ensure timely service delivery.

• Minimum 3-5 years' experience in relocation and household goods move coordination.
• Proven background working with large international moving company or a global relocation provider.
• Strong knowledge of global mobility services and destination support programmes.
• At least 2 years in a senior-level coordination role.
• Ability to work flexible hours to accommodate global clients across multiple time zones.
• GMS certification by Worldwide ERC is a plus, but not essential.

Alchemy Global Talent Solutions