Key Responsibilities: Respond to customer inquiries via phone, email, live chat, and in-person. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Meet personal/customer service team targets and call handling quotas. Follow communication procedures, guidelines, and policies. Coordinate with internal departments to resolve customer issues efficiently. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Qualifications: High school diploma or equivalent; college degree is a plus. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of personalities. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Show more Show less