Customer Support & Fulfillment Assistant

Remote VA

  • Davao Region
  • Permanent
  • Full-time
  • 10 days ago
  • Apply easily
About the RoleWe’re looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You’ll play a key part in ensuring smooth order fulfillment and excellent customer service.Key Responsibilities
  • Process refunds for online orders accurately and promptly
  • Generate and manage shipping labels for outgoing packages
  • Answer customer phone calls with professionalism and clarity
  • Maintain accurate records and follow internal procedures
  • Collaborate with team members to ensure timely order resolution
Requirements
  • Excellent English communication skills (spoken and written)
  • Clear speaking voice with minimal accent
  • Strong attention to detail and organizational skills
  • Stable, high-speed internet connection
  • Ability to follow instructions and work independently
Preferred Qualifications
  • Previous experience in eCommerce, customer service, or logistics
  • Familiarity with online order platforms and shipping tools

Remote VA