Customer Support Agent

• Deliver top-tier customer service via live chat and email for gaming, account, payment, promotions, and tech support.
• Resolve player complaints and escalate unresolved issues as needed.
• Assist with account management, including creation, password resets, and transactions.
• Stay updated on company products, policies, and promotions.
• Ensure compliance with security protocols and gaming regulations.
• Troubleshoot technical issues related to games, payments, and platform navigation.
• Gather and relay player feedback for service improvement.
• Maintain accurate records of customer interactions for compliance.
• Collaborate with internal teams to enhance customer experience.

• 2-3 years of customer support experience in the iGaming industry.
• Proficiency in gaming platforms, CRM tools (e.g., LiveChat, Zendesk), and basic troubleshooting.
• Strong communication and problem-solving skills.
• Detail-oriented with a commitment to data security and compliance.
• Passion for customer service and player satisfaction.
• Fluent in English; additional languages (e.g., German, Swedish, Finnish, Spanish, Portuguese) are a plus.
• Availability for shift work, including nights, weekends, and holidays.
• Knowledge of online casino games, sports betting, poker, and/or esports.

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