Customer Support Agent

Metro Manila
Permanent
Full-time

9 days ago
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Job Title: Customer Support Agent (with Shopify & Gorgias Experience)Location: Remote (Philippines preferred)Position Type: Full-TimeAbout the RoleWe are looking for 2 dedicated Customer Support Agents to join our team. The ideal candidates will have excellent communication skills, a strong customer-first mindset, and hands-on experience with Gorgias and Shopify. In addition to handling customer inquiries, you will also be responsible for editing and adding products to our online store.Key Responsibilities

Provide timely, professional, and empathetic support to customers via Gorgias (email, chat, or social channels).
Handle customer inquiries, order updates, returns, and refunds efficiently.
Troubleshoot product and order-related issues and escalate when necessary.
Maintain accurate and up-to-date product listings in Shopify, including descriptions, images, and pricing.
Ensure all product updates are accurate and aligned with company branding.
Monitor and report recurring issues or customer feedback to improve processes.
Collaborate with the team to optimize the overall customer experience.

Preferred Skills (a plus, but not required):

Experience with e-commerce operations beyond customer support.
Familiarity with online retail workflows such as fulfillment, returns, and promotions

RequirementsQualifications

Proven experience in Customer Support (e-commerce preferred).
Strong working knowledge of Gorgias (required).
Hands-on experience managing products in Shopify (required).
Excellent written and spoken English communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and work independently in a remote environment.
Positive, solution-oriented mindset with a focus on customer satisfaction.

Remote VA