Technical Support Engineer

We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our expanding workforce!

If you are a a graduate of electrical or electronics engineering, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!

The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.

JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals.

Requirements:

• Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician is a deal breaker
• Graduate of electrical or electronics engineering (non-licensed are welcome to apply)
• Knowledge in solar panels, batteries and inverters is definitely an advantage
• Has prowess in English communication, oral and written
• Can confidently speak with all types and levels of people
• Has active listening skills
• Able to multi-task - maneuver computer from one application to another while talking to the customer over call
• Passionate about providing customer service
• Adaptable, organized, patient and empathetic
• Comfortable working with a team of Engineers, collaborative and dynamic
• Willing to work during Philippine holidays (except Christmas and New Year)