Senior Loan Processor Team Lead

Metro Manila
Permanent
Full-time

24 days ago
Apply easily

Looking for Filipino (Philippines-based) candidatesJob Role: Senior Loan Processor - Team LeaderEngagement Type: EOR (Employee of Record)Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday Philippines Time)Salary range: 2500AUD - 3200 AUD / MonthlyWho We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be hired by the client as a full-time employee with an expectation of exclusivity (not working for other companies). We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from homeWho The Client Is:Is a premium debt advisory firm specializing in strategic financial solutions for professional service firms and their high-value clients. Operating under our "Expect More" philosophy, we deliver comprehensive debt structuring and advisory services that go far beyond traditional transactional lending. As a rapidly scaling firm managing $216M+ in annual settlements and targeting $500M+, we combine sophisticated financial expertise with systematic processes to create exceptional client outcomes.Role Overview:We're seeking an exceptional Senior Loan Processor to join our growing team and take ownership of our application-to-settlement operations. This isn't just a processing role – you'll be building and leading the team that delivers the systematic excellence our clients have come to expect.You'll be responsible for managing high-volume mortgage applications (up to 40 per month initially) while developing the processes, systems, and team members that will support our ambitious growth targets. This role offers genuine career progression opportunities, with clear pathways to managing our entire settlements operation.Key Responsibilities:Application Processing Excellence

Process and submit pre-prepared mortgage applications with exceptional attention to detail
Collaborate with strategy team to respond promptly to MIRs (More Information Required) from lenders
Manage high-volume application workflows with meticulous follow-up and tracking
Coordinate with clients, lenders, solicitors, and various third parties
Liaise with conveyancers and manage discharge processes with outgoing lenders

Process Innovation & System Development

Execute and continuously improve superior processing procedures beyond industry standards
Utilize comprehensive template databases and systematic approaches for maximum efficiency
Implement folder organization systems and task management frameworks for scalable operations
Contribute to proprietary process optimization working closely with directors
Maintain compliance-focused documentation and audit trails for regulatory protection

Team Leadership & Knowledge Transfer

Build and lead a high-performing loans processing team using proven systematic approaches
Recruit, train, and mentor team members to maintain exceptional quality standards
Create comprehensive training videos and materials working alongside directors
Implement standardized processes that preserve operational excellence during scaling
Establish knowledge transfer protocols to prevent operational disruption during team changes

Client Experience & Communication Excellence

Deliver proactive communication that exceeds client expectations and supports our "Expect More" brand
Provide plain English explanations and regular updates throughout the loan process
Anticipate client needs and potential issues before they become problems
Coordinate seamlessly with third parties to ensure smooth transaction experiences Create communication templates and protocols that enhance client satisfaction

Strategic Operations & Business Protection

Design and implement efficient processing systems using Broker Engine and Apply Online platforms
Maintain meticulous compliance documentation and audit trails for regulatory protection
Identify operational bottlenecks and engineer solutions for continuous improvement Create systematic workflows that support scaling from current volume to 100+ applications monthly
Build risk mitigation frameworks that prevent delays, errors, and client relationship damage

Strategic Growth Support

Collaborate with directors on operational planning and capacity management
Contribute to business development through exceptional client experience delivery
Support integration of new partnership arrangements and service offerings
Monitor and maintain accurate data in Broker Engine for comprehensive business reporting

RequirementsRequired Skills and Qualifications:Essential Experience

5+ years mortgage processing experience with demonstrated end-to-end application management
Proven team leadership experience with ability to train and develop others
Deep understanding of Australian lending criteria across multiple lender panels
Advanced proficiency with Apply Online and mortgage processing systems
Exceptional written English for client and stakeholder communication

Personal Qualities

Process innovation mindset: You don't just follow procedures - you create superior ones that become competitive advantages
Systems thinking: You naturally build comprehensive frameworks, templates, and systematic approaches
Quality obsession: You take pride in meticulous documentation and error prevention
Proactive communication excellence: You anticipate needs, explain complex concepts clearly, and enhance client experiences
Knowledge transfer capability: You can document, teach, and replicate your systematic approaches for team scaling

Preferred Qualifications● Experience with AFG aggregator systems● Previous experience with Broker Engine platform● Background in training or process developmentCareer Growth Opportunities

Clear progression pathway to Operations Manager overseeing settlements, compliance, and processing
Opportunity to build and shape a growing team from the ground up
Direct involvement in strategic business development initiatives
Professional development support and industry training

Work Environment

Remote position based in the Philippines with Australian business hours coordination Collaborative team culture focused on excellence and continuous improvement
Access to cutting-edge technology and systems
Direct partnership with Australian directors and senior team members

Impact & Recognition

Your systematic approach will directly enable the company's scaling goals
Recognition as a key contributor to exceptional client experiences
Opportunity to establish industry-leading processing standards
Involvement in high-value, complex transactions for sophisticated clients

What Success Looks LikeFirst 90 Days:

Master our processing systems and develop enhanced quality standards Successfully manage 30+ applications monthly while providing process improvement feedback
Create comprehensive training videos and materials working with directors
Establish superior relationships with key lenders and stakeholders through systematic approach

First Year:

Lead a team of 2-3 processing specialists using proven systematic methodologies Implement proprietary systems and templates developed collaboratively with directors
Achieve 95%+ client satisfaction through proactive communication and error prevention
Execute process innovations that increase team efficiency by 25%+ while maintaining premium service quality

Ready to Lead Our Growth?If you're a detail-oriented professional who combines deep mortgage processing expertise with genuine leadership capability, we want to hear from you. This role offers the rare opportunity to build something exceptional while advancing your career in a growing, premium mortgage advisory business.Applications should include:● Detailed resume highlighting mortgage processing and leadership experience● Brief cover letter explaining your systematic approach to process management● Examples of how you've improved processing efficiency or trained team members in previous rolesWork Arrangement & Expectations:This is a remote role that will be set up via an Employer of Record (EOR) service.To ensure alignment and transparency, successful candidates will be expected to:

Be available for meetings and collaboration during core [AEST or PHT] business hours
Disclose any existing ongoing roles or client work
Reflect this engagement on their LinkedIn profile

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