Customer Service Specialist

Philippines
US$5.00 per hour
Permanent
Full-time

1 month ago
Apply easily

Our client is a premium residential and commercial electrical services with unmatched professionalism and care. They are currently seeking a confident, courteous, and results-driven Customer Service Representative to be the first point of contact for our customers—someone who’s passionate about helping people, providing high-end service, and guiding clients through our offerings from first call to scheduled appointment.Key Responsibilities:

Serve as the first impression for all incoming customer interactions

Answer inbound calls from potential and existing customers

Make outbound calls to follow up on inquiries and leads

Clearly explain our premium electrical services and capabilities

Convert quality inquiries into scheduled service appointments

Accurately document customer interactions, lead status, and call outcomes

Filter and identify high-quality leads from cold or non-converting ones

Assist with customer satisfaction follow-ups and post-service communication as needed

Qualifications & Requirements:

Proficient in English with strong verbal and written communication skills

Confident phone presence with excellent interpersonal abilities

Previous experience in a customer service, call center, or dispatch role

Experience in the electrical, HVAC, plumbing, or home service industries is a plus

Familiarity with CRM systems and call tracking software

Knowledge of ServiceTitan is a strong plus and highly encouraged

Proficiency in Microsoft Word, Excel, and general office software

Ability to manage multiple tasks, prioritize well, and stay organized under pressure

This is a 100% Remote JobUS time zone$5/hr

Remote Raven