Customer Service & Reverse Logistics Specialist

Philippines
Permanent
Full-time

2 days ago

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.This role blends customer service with data analysis to support efficient order fulfilment, accurate billing, and streamlined returns. By identifying trends in orders and returns, the specialist provides actionable insights that drive operational improvements and enhance the overall customer experience. Key responsibilities include ensuring timely resolution of customer issues, optimizing reverse logistics processes, and supporting data-driven decision-making across teams.What you will do

Analyse order and return trends using Power BI to identify key patterns, deviations, and anomalies, supporting data-driven decision-making
Leverage Power BI tools such as slicers, filters, and data exports to perform customized analysis and deliver actionable insights
Present dashboards to stakeholders, address data-related queries, and follow up on action items to drive continuous improvement
Collaborate cross-functionally to align on key data trends and ensure consistency across teams
Manage customer order fulfilment proactively by monitoring backlogs and coordinating with internal teams, ensuring timely communication with customers
Ensure billing accuracy and timely issuance of credit notes (CN) to support smooth financial operations.

What you bring

2-3 years of experience Supply Chain, Order Management, or Customer Service operations
Bachelors degree in Supply Chain Management, Business Administration, or a related field
Strong analytical skills with experience using Power BI
Ability to work cross-functionally, ensuring alignment on data trends and fostering collaboration between teams
Experience in overseeing order fulfilment by actively managing backlogs, coordinating with internal teams, and ensuring timely updates to customers.

Who we areAt WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can't wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

WS Audiology

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