Requirements High-level English (speaking, reading, writing) 1-2 years of experience as a Customer Service Specialist Attentive to the smallest details Ability to work independently and make sound business decisions on a case-by-case basis People-person who enjoys helping others The ability to prioritize and multitask, with excellent time management skills Strong interpersonal skills, including active listening The capacity to remain calm under intense pressure, especially when dealing with angry customers Being patient and attentive Excellent organizational skills Familiarity with CRM systems and practices Responsibilities Communicating with customers via email and live chat Handling customer complaints, escalating to a manager if an issue cannot be resolved Identifying and assessing customer needs to ensure satisfaction Maintaining accurate and detailed records of customer interactions and account information Providing product recommendations when appropriate Building strong, lasting relationships with customers to ensure they feel supported and valued Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions Applying a proactive approach with a customer-first mindset and strong sales orientation to help improve company performance and encourage repeat business Benefits Salary: Negotiate Working in a dynamic and flexible environment (no dress code, Pantry full of snacks and food...) Insurance, day leaves are based on the Filipino Labor Law Incentive will be added based on performance Work time: Monday to Friday, 1:00 PM to 10:00 PM Show more Show less