Customer Service Representative

• Provide customer service via chat and email
• Moderate content in line with platform/community guidelines if needed
• Identify customer needs, clarify information, research issues, and offer effective solutions or alternatives.
• Escalate complex issues and ensure timely follow-ups
• Maintain and update client platforms/tools, performing additional tasks as required
• Document and log activities accurately following standard procedures
• Execute tasks efficiently to meet client KPIs and SLA requirements
• Prioritize tasks to best fit client needs.
• Contribute to process improvements on the tasks.

Enshored