Customer Service Representative

Satellite Office

  • Pasig City, Metro Manila
  • Permanent
  • Full-time
  • 9 days ago
The organization is a leading e-commerce retailer specializing in pre-owned golf equipment and new golf gear. Founded in 2001, the company serves golf enthusiasts worldwide through its flagship sites, GlobalGolf.com and GlobalGolf.ca, as well as major online marketplaces like Amazon and eBay. Headquartered in Raleigh, NC, with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga, Ontario. It also operates a retail location in Raleigh offering club fitting, instruction, and equipment services.Position OverviewWe’re seeking a Customer Service Representative to deliver world-class customer experiences across phone, live chat, and email. In this role, you’ll support golf enthusiasts with product inquiries, orders, returns, warranties, and payments while ensuring timely, professional resolutions. You’ll collaborate with internal teams to keep service seamless and customer satisfaction high.Key responsibilities
  • Provide empathetic, professional support for customer inquiries across all channels.
  • Assist with orders, returns, exchanges, payments, refunds, and warranty requests.
  • Use product knowledge to guide purchase decisions and resolve concerns.
  • Collaborate with internal teams to ensure quick, effective solutions.
  • Maintain accurate communication and positive customer relationships.
  • Navigate Order Management System(OMS), Warehouse Management System(WMS), Enterprise Resource Planning(ERP) software, and related systems to manage inquiries and updates.
Requirements
  • 3+ years of customer service experience, preferably in e-commerce or retail.
  • Knowledge of golf equipment and brands preferred.
  • Strong written and verbal communication skills.
  • Ability to multitask, stay organized, and adapt in a fast-paced environment.
  • Customer-focused mindset with empathy and professionalism.
  • Experience with OMS, WMS, ERP, and internal communication tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and remotely while contributing to a team.
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.Why You'll Love Working Here:🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Satellite Office