Customer Service Representative - Bi-Lingual (Mandarin/English)

Eastvantage

  • Pasig City, Metro Manila
  • Permanent
  • Full-time
  • 8 days ago
🌟 We're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English)! 🌟We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries efficiently while maintaining high service standards.📍 Location: Pasig, Philippines
⏰ Work Mode: Flexible office & remote
💼 Role: Customer Service Representative - Bi-Lingual (Mandarin/English)What You'll Do:
🎯 Handle customer inquiries via phone, email, and chat in both Mandarin and English
🔧 Resolve customer complaints and technical issues promptly
📋 Document customer interactions and maintain accurate records
🤝 Collaborate with internal teams to ensure customer satisfaction
📊 Meet performance targets and quality standardsWhat We're Looking For:
✅ 4+ years of customer service experience
✅ Fluency in both Mandarin and English (written and verbal)
✅ Strong problem-solving and communication skills
✅ Experience with CRM systems and customer support tools
✅ Cultural sensitivity and adaptability
✅ Ability to work independently in remote environmentReady to make an impact? 🚀 Apply now and let's grow together!

Eastvantage