Key Responsibilities Answering Inquiries: Responding to customer questions about healthcare services, insurance plans, and related policies. Problem Solving: Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage. Documenting Interactions: Maintaining accurate records of customer interactions and transactions. Maintaining Confidentiality: Ensuring compliance with healthcare regulations and confidentiality standards. Providing Information: Educating customers about healthcare services, policies, and procedures. Scheduling Appointments: Assisting with booking and managing appointments with healthcare providers. Handling Billing Inquiries: Addressing questions and resolving issues related to healthcare billing and payments. Show more Show less