Customer Care Representative - Local Service Desk

San Miguel Corporation

  • Mandaluyong City, Metro Manila
  • Permanent
  • Full-time
  • 28 days ago
Position Title: Customer Care RepresentativeWork Base: HOC - Mandaluyong CityQualifications: College graduate (preferably IT-related course); with above average computer skills; effective written and verbal communication skills; effective problem solving skillsJob Description:CSR serves as the single point of contact and central reception for all computing concerns and inquiries . He/She shall also handle escalation, monitoring, and client feedback mechanisms.Tasks, Duties & Responsibilities:
  • First level phone-in, email and walk-in technical support for helpdesk, hardware/software, network and SAP queries
  • Facilitate requests for SAP password reset, access in Pethub and enable PC username in Active Directory
  • Centralized local dispatch of helpdesk, network and or SAP related queries or problems to helpdesk, network support and or SAP support personnel
  • Update end users of progress of requests or status or repair
  • Preparation of daily regular status report of all support services activities rendered
  • Preparation of software and hardware problem incidence reports as may be required
  • Assist in the installation of Cisco certificates
  • Creation of PG WiFi username and password send to users thru email
  • Assist users in Office 365 Self Service password reset
  • Provide SAP Logon Pad to client users
  • Perform other analogous tasks related to the program / account
Employee may be assigned in varying work schedules depending on requirement of the business.

San Miguel Corporation