Team Leader for International Account
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
- Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
- Training and motivating agents to consistently deliver high-quality work within set timelines.
- Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
- Managing the daily attendance of assigned agents to maintain operational efficiency.
- Maintaining regular and effective communication with employees at all levels.
- Creating a positive work environment that fosters good morale, quality work, and high productivity.
- Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.
- Keeping the team aligned with company and client goals and results.
- Taking direct responsibility for decisions made and being answerable for team productivity performance.
- Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.
- Open for SMEs or someone who has a proven track record as a tenured agent in customer service.
- It's a plus if you have background in financial account.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- A team player with strong communication, presentation, and task management skills.
- Working knowledge in productivity analysis, customer/client service, and problem-solving.
- Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.
- Competitive compensation package. #BetterWithSSG
- Exciting career growth opportunities.
- A vibrant and inclusive workplace culture.