Senior Team Leader - For International Account
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Managing and enhancing the productivity performance of agents in client service delivery and revenue generation.
- Conducting productivity reviews, providing coaching, implementing performance improvement plans, and fostering skills enhancement and development.
- Training and motivating agents to ensure the completion of high-quality and timely work.
- Evaluating performance, coaching agents for improvement, and maintaining performance according to set targets.
- Overseeing the daily attendance of assigned agents.
- Communicating regularly and effectively with employees at all levels.
- Creating a positive work environment that supports morale, quality work, and high productivity.
- Maintaining an atmosphere that encourages employees to share ideas for continuous improvement.
- Keeping the team aligned with company and client goals and results.
- Taking responsibility for decisions made and being directly answerable for the team's productivity performance.
- Completing and submitting all necessary paperwork and reports thoroughly and on time.
- Prior Team Lead experience or a proven track record as an experienced agent.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- Strong team player with excellent communication, presentation, and task management skills.
- Analytical mindset with problem-solving abilities.
- Ability to multitask in a fast-paced environment and act with a sense of urgency.
- Competitive compensation package. #BetterWithSSG
- Exciting career growth opportunities.
- A vibrant and inclusive workplace culture.