Team Leader | Pioneer International Account

• Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
• Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
• Training and motivating agents to consistently deliver high-quality work within set timelines.
• Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
• Managing the daily attendance of assigned agents to maintain operational efficiency.
• Maintaining regular and effective communication with employees at all levels.
• Creating a positive work environment that fosters good morale, quality work, and high productivity.
• Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.
• Keeping the team aligned with company and client goals and results.
• Taking direct responsibility for decisions made and being answerable for team productivity performance.
• Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.

• With at least 1 to 2 years Team Leader experience in the BPO industry.
• It's a plus if you have background in financial account.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• A team player with strong communication, presentation, and task management skills.
• Working knowledge in productivity analysis, customer/client service, and problem-solving.
• Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.

• Competitive compensation package. #BetterWithSSG
• Exciting career growth opportunities.
• A vibrant and inclusive workplace culture.

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