After-hours Rostering Coordinator - NDIS & Rostering Disability

• Roster Management: Maintain core rosters with regular set shifts for support workers, reporting directly to the Head of Service Delivery.
• Shift Coverage: Manage and fill shifts when support workers lodge leave requests or are unavailable.
• Timesheet Accuracy: Review and confirm timesheets before payroll processing every fortnight.
• Participant Preferences: Keep support worker preferences up to date in the CRM system.
• Support Worker Availability: Ensure support workers regularly update their availability in the CRM system.
• Support Worker access to ShiftCare (CRM): Confirm new support workers can access the ShiftCare app and view their assigned shifts.
• Core Roster Development: Collaborate with intake team/Service Coordinators to build core rosters for new participants.
• Communication: Email shift changes and update ShiftCare and Master Roster accordingly.
• Preferred experience in Shiftcare.
• Coordinating service booking with customers and support staff.
• Acting as a central point of contact for support staff.
• Developing and managing rosters.
• Acting as OHS rep and Fire Warden.
• Maintaining files and record management system in line with quality standards.
• Ensuring Fortnightly Master Roster reflects actual ongoing rosters.

• Generating monthly rosters using rostering software.
• Responding to roster inquiries from relevant staff.
• Answering inbound inquiries from customers and assist with inquiries.
• Contact customers to ensure service requirements are met.
• Updating rosters based on business needs.
• Contacting customers to advise of rostering changes.
• Contacting relevant staff to advise of roster changes.
• Assisting with general administrative duties to support staff.
• Processing billing runs through the NDIS system.
• Assisting with the management of timesheets for relevant staff.
• Liaising with NDIA staff.
• Assisting with accounts payable / accounts receivable for customer activities.
• Assessing and managing risk in line with quality standards.
• Escalating issues to relevant Team Leaders and Managers.
• Assisting in project work to improve team processes.

• Experience in rostering, workforce planning, or scheduling within the disability or healthcare sector.
• Strong problem-solving skills and ability to manage last-minute roster changes efficiently.
• Excellent communication and interpersonal skills.
• High level of attention to detail for accurate timesheet and payroll processing.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Knowledge of the NDIS and disability service sector.

• Work cooperatively with team members in a productive way.
• Follow instructions given by Team Leaders/Managers.
• Actively participate in team discussions.
• Provide thoughtful honest feedback to team members and managers.
• Manage conflict in a productive way.
• Engage in group discussions and supervision.

• Provide high quality customer service to customers.
• Actively listen to and respond appropriately to customer feedback.
• Be patient and understanding to customer’s needs.
• Be calm and kind in interactions with customers.

• Build high quality relationships with external service providers and customers. Administration
• Display a high degree of computer literacy.
• Effectively use email, MS Office and other software products.
• Competently use mobile devices.
• Display a high degree of accuracy and detail orientation in administrative tasks.

• Speak clearly and fluently in phone and face to face conversations.
• Verbally communicate concepts and ideas clearly.
• Utilise active listening skills.
• Write case notes, emails and other materials clearly.
• Communicate personal views constructively.
• Communicate in a clear, open and honest manner.

• Highly effective in time management.
• Efficient management of project work.
• Remain calm whilst managing multiple tasks.
• Manage competing priorities.
• Utilise resources efficiently and environmentally consciously.
• Regularly review and assess personal progress.

• Eager to learn new concepts and practices.
• Detail oriented.
• Able to take initiative.
• Able to handle high pressure situations.
• Empathetic and compassionate toward people.
• Highly organised.
• Ethically minded.
• Positive.
• Self-motivated and independent thinker.
• Adaptable and open to change.
• Trustworthy.
• Self-reflective.
• Creative in approaching challenges.
• Common sense.

• Understanding of shift allocations and award-based rostering (SCHADS Award experience preferred).
• Proficiency in rostering systems (Shiftcare experience highly regarded).
• Proficiency in Microsoft account and spreadsheets.

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Hunt St