Level 2 IT Support Engineer - Eastwood, Quezon City
Quezon City, Metro Manila
Permanent
Full-time
8 days ago
Do you thrive in a fast-paced environment where you can make a real impact If so, then we want to hear from you! TECHNO-CODED PERKS u0026ndash Enjoy these Benefits! Comprehensive day 1 HMO including 10K medical reimbursement Additional HMO coverage for your dependent + dental coverage Free lunch meals, plus Monday breakfasts and Friday treats 24 Paid Time-Offs (with Annual leave conversion) Continuous career development & certifications Comprehensive life insurance coverage Travel & training opportunities overseas Annual appraisal based on merits Regular engaging company events Regular awards and recognitions Free annual Flu vaccinations Employee referral programs About the Role As a Level 2 IT Support Engineer, youu0027ll be responsible for providing comprehensive technical support to our MSP partners and their clients. About Your Daily Tasks Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate. Documentation and knowledge sharing Communication with customers About You and Your Experience 3+ years of experience as an IT Support Engineer or similar technical support role. Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration. Familiarity with IT monitoring tools and incident management systems. Excellent written and communication skills, able to explain technical concepts to non-technical users. Strong problem-solving and decision-making skills. Amenable to work on site: MDC, Eastwood Quezon City - Night A Great Place to Work Certified: #WeAreTGT At Techno Global Team, youu0027ll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients. Eastwood, Quezon City is a vibrant location with plenty to offer. If youu0027re looking for a dynamic career opportunity with a great company culture, this is the perfect role for you! Why wait Click the apply button today!