Are you ready to take your IT career to the next level We believe our people are our greatest assetu0026mdashand we make sure youu0026rsquore rewarded accordingly. Weu0026rsquore on the lookout for an IT Support Engineer to join our dynamic and growing team! In this role, youu0026rsquoll be at the forefront of supporting and maintaining the end-user computing environment, ensuring smooth and efficient IT operations. If youu0026rsquore passionate about providing high-quality technical support and enjoy working in a collaborative, client-focused setting, this could be the ideal opportunity to take your career to the next level. YOU DESERVE THE BEST - Enjoy these Perks! Comprehensive day 1 HMO with 10K medicine reimbursement Additional HMO coverage for your dependent + dental coverage Free annual Flu vaccine Continuous career development and certifications Travel & training opportunities overseas Regular awards and recognitions Comprehensive life insurance 24 Paid time offs (with Annual leave conversion) Annual appraisal based on merits Free lunch meals (plus free breakfast on Mondays and treats on Fridays) Regular engaging company events & promotes work-life balance Employee referral programs Hybrid work set-up after regularization (3 days in the office and 2 daysu0027 work at home) Office Location: MDC, Eastwood, Quezon City Key responsibilities: Maintenance activities as documented on a regular basis Reviewing logs, alerts mailbox and SaaS systems. Triaging and identified resolutions to technical issues. Applying standard configuration as documented in the knowledge base. Ensuring accuracy and updating the knowledge base as required. Practical experience in deploying and migrating users from old PCs to new PC Great verbal and written communication skills Ticketing system hands on experience Must-Haves 5+ Years of Experience in Helpdesk Environment M365 Admin experience Active Directory on-prem / Azure AD management Strong Desktop troubleshooting experience Good-to-Have With Citrix experience Working knowledge of wireless networks A desire to work with SME businesses to directly support their IT infrastructure. MSP (Managed Service Provider) experience Microsoft Certifications (e.g. AZ u0026ndash 104, Az-900) Ready to grow your IT career If youu0026rsquore driven to provide top-notch technical support and want to join a supportive, growth-oriented teamu0026mdash we want to hear from you! Apply today and be part of a company that values your expertise and invests in your success.