Agent, Healthcare Representative
- Manila City, Metro Manila
- Permanent
- Full-time
- Working to resolution all insurance accounts for various clients including, but not limited to:
- Claim status checks
- Appeals
- Claim billing
- Rebilling corrected claims
- Reconsiderations
- Missing payment tracing
- Escalating coding issues
- Help customers with complaints and questions, give customers information about products and services
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
- Champion company core values and other company programs
- Other duties as assigned
- Minimum of 6 Months of coverage and eligibility experience, preferred
- Knowledge of medical billing and coding
- Claims billing experience a plus
- Advanced computer competency
- Experience with client systems: EPIC, Affinity, Athena, Meditech, Change Healthcare (Emdeon, ePremis, Relay)
North America - Minimum High School Diploma or equivalent is required
Philippines – Minimum of 2 years post-secondary or equivalent is required
Costa Rica – No Minimum requirement
United Kingdom – No Minimum requirementTrinidad & Tobago – Minimum 3 CSEC passesEnglish is compulsory in all locationsCertificates/LicensesThere are no personal certification or licensing requirements for this job.INFORMATION SECURITY RESPONSIBILITIESAll Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.Why Join Us?Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.Rewarding Work: Help businesses grow while making a real difference in people’s lives!Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!Twitter & Instagram: bgocareersFacebook:LinkedIn:Website –By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s and consent to the collection, use, and storage of personal information in accordance with the policy.At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.Bill Gosling Outsourcing – Where your career thrives!