Customer Service Representative - (EMD) Healthcare Weight Loss

  • Manila City, Metro Manila
  • US$7.00 per hour
  • Permanent
  • Full-time
  • 8 hours ago
JOB OVERVIEWAbout the Client:We are an innovative online healthcare company dedicated to offering effective weight loss solutions through a convenient monthly subscription service. Our primary product, semaglutide, is a clinically proven medication that aids in weight loss. We ensure our customers' health and eligibility through comprehensive screening processes.Job Description:We are seeking a dedicated and empathetic Customer Service Representative to join our team. This role is essential for providing exceptional support to our customers, ensuring their satisfaction, and maintaining high service standards. The ideal candidate will be passionate about helping others, have excellent communication skills, and possess a strong understanding of customer service best practices.Key Responsibilities:
  • Respond promptly and effectively to customer inquiries via phone, email, and chat.
  • Assist customers with the sign-up process, explaining eligibility requirements and guiding them through blood work tests and screenings.
  • Address and resolve customer complaints and issues with a focus on first-contact resolution.
  • Provide information about our product's weight loss medication, subscription services, and company policies.
  • Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
  • Collaborate with the sales, tech, and nursing teams to ensure seamless customer experiences.
  • Monitor customer feedback and provide insights to improve service processes and products.
  • Stay informed about product updates, industry trends, and company initiatives to effectively communicate with customers.
Qualifications:
  • Proven experience as a Customer Service Representative or similar customer support role, preferably within the healthcare or medical industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Strong problem-solving skills and a proactive approach to resolving issues.
  • Proficiency in using CRM software and other customer service tools.
  • Ability to multitask, prioritize, and manage time effectively in a remote work environment.
  • Empathetic and patient demeanor with a customer-centric mindset.
  • Knowledge of weight loss programs or medications, particularly semaglutide, is a plus.
Education and Experience:
  • High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.
  • Minimum of 3 years of experience in customer service in a healthcare setting.
Benefits:
  • Competitive salary.
  • Flexible remote work environment.
  • Opportunities for professional growth and development.
PLEASE READ (IMPORTANT):
  • PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.
  • APPLICANTS MUST HAVE 2-3 CHARACTER REFERENCES AVAILABLE FOR US TO REACH OUT TO.
  • Note that we will not review submissions without a resume and a voice or video recording.
Schedule:
  • Saturday - Wednesday, 9:00am - 6:00pm PST (12:00am - 9:00am Manila/PH)
Why Join Us?
  • Be part of a dynamic and growing team.
  • Work remotely with a flexible and supportive environment.
SKILL REQUIREMENT

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