Healthcare Account | Customer Service Representative

Makati City, Metro Manila
Permanent
Full-time

1 month ago
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ISTA Solutions, an outsourcing/offshoring company, is in search of a Customer Service Representative to join our team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Responsibilities:

Handle inbound customer service inquiries regarding healthcare products and services
Assist with resolving customer complaints and issues in a professional and timely manner
Accurately document customer interactions and transactions in the system
Provide exceptional customer service and build strong relationships with customers
Adhere to company policies and procedures at all times

Requirements

6 months - 1 year BPO experience handling a Healthcare Account
Excellent verbal and written English skills
Ability to effectively navigate computer systems and multitask while speaking with customers
Strong problem-solving and decision-making skills
Willing to work onsite in Buendia, Makati
Amenable working night shift

BenefitsWhat can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

ISTA Solutions