Customer Service Representative (Back-Office Healthcare Account)

Makati City, Metro Manila
Permanent
Full-time

2 months ago

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:

Review providers notes
Send reminders email via e-mail and SMS.
Maintain accurate records on providers interactions, transaction, feedback, etc.
Making outbound calls to insurance company to follow-up on client status.

Requirements:

A minimum of 6 months BPO experience
Healthcare experience is a PLUS, not required

Must be proficient in using Adobe Acrobat and PDF to process documents
Familiarity with MS Office applications such as MS Word and Excel is advantageous
Capable of adapting to a fast-paced training environment
Good verbal and written English skills
Willing to work onsite in Makati or Mandaluyong
Amenable working night shifts

Benefits:What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

ISTA Solutions

Apply Now