Mandaluyong needs Healthcare Customer Representatives to join a dynamic team in a growing healthcare account. If you're passionate about helping others and looking for a stable and rewarding career in customer service, this is your chance to make a difference.As a Customer Service Representative (CSR) for a healthcare account, you will handle patient-related inquiries, assist with account concerns, and provide accurate information regarding healthcare services and benefits. You will be the frontline of support, ensuring that every interaction is professional, compassionate, and solution-focused.Key Responsibilities in Healthcare :Answer inbound calls related to patient services, insurance coverage, billing, and general healthcare inquiriesProvide clear, accurate, and empathetic responses to customersDocument interactions and update customer information in the systemFollow confidentiality protocols and data privacy policiesEscalate complex issues to appropriate departments as neededMeet quality and productivity standards set by the companyJob Requirements :High School Graduate (old curriculum) or College GraduateWith or without BPO experience - fresh graduates are welcomeStrong communication and active listening skillsBasic computer literacy and ability to navigate systemsWilling to work onsite in MandaluyongAmenable to shifting schedules, including weekends and holidaysCustomer-oriented, patient, and able to handle sensitive topics professionally
