We are looking for a Customer Relations Management (CRM) Administrator for a fast-growing and pioneering US-based company. Work Onsite (Gateway Tower, Cubao) US Tech Company (In-house) Competitive Salary with Health Care Coverage (as early as two months) Great Career Growth Opportunity - Establishing PH Operations (on-ramp) Work-life Integration (Weekends Off, Usually no work on US Holidays) Contact me at +639561442366/FB messenger: https://www.facebook.com/profile.phpid=100079642570205 ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: CRM and ERP Systems Administration and Data Governance Configure and maintain SalesHub CRM Properties, deal pipelines, automation workflows, and user permissions to support business processes. Collaborate with Sales and Marketing teams to design and implement lead capture forms, email templates, and landing pages aligned with campaign strategies. Monitor CRM performance and usage to ensure optimal system health, user compliance, and alignment with governance standards. Oversee data synchronization between HubSpot (SalesHub) and NetSuite ERP, coordinating efforts with IT and Sales teams to ensure data consistency and reliability. Troubleshoot and resolve data integration issues using tools like Celigo or Workato and identify process enhancements to reduce manual effort. Build and manage real-time dashboards in SalesHub to visualize sales funnel metrics, lead behavior, and revenue trends. Deliver timely, actionable reports to stakeholders across Sales, Marketing and Operations for planning and performance tracking. Collaborate with leadership to define key business metrics and evolve reporting frameworks as goals shift. Lead data stewardship efforts within SalesHub, including deduplication, property management, and maintaining logical associations between CRM records. Sales KPI Training, Marketing Collaboration and CRM User Support Analyze key sales metrics such as lead-to-opportunity conversion, deal velocity, and win/loss trends to uncover performance gaps. Maintain dynamic forecast dashboards to support leadership in projecting revenue by rep, channel, or product. Monitor sales pipeline health and activity to ensure consistent deal progression and timely follow-ups. Collaborate with Marketing to segment CRM data, manage lead scoring models, and refine engagement workflows. Support campaign execution - emails, webinars and outbound activities - and measure impact using SalesHub and MarketingHub analytics. Serves as the go-to resource for CRM inquiries, technical support, and system enhancement requests. Develop and maintain user documentation, onboarding resources, and training guides to promote CRM proficiency. Conduct training sessions and manage permissions, team structures, and default views to align with organizational structure. Process Optimization and CRM System Documentation: Streamline sales and marketing operations by improving workflows, lead routing, and automation features like sequences and triggers. Drive continuous CRM enhancements based on user feedback, evolving business needs and new platform capabilities. Perform regular system audits to detect performance gaps and enhance data-driven decision-making efficiency. Maintain comprehensive documentation of CRM configurations, customizations, integration and reporting practices. Develop and update data flow diagrams between SalesHub and NetSuite to aid troubleshooting and user onboarding. Log major system changes and version history to ensure transparency, track improvements and support compliance efforts. SKILLS AND QUALIFICATIONS Graduate with a bachelor's degree in Business Administration, Information Systems, or any relevant field. Strong understanding of database concepts and principles. Experienced with NetSuite ERP and CRM-to-ERP data integrations using platforms like Celigo, Dell Boomi, or Workato. Preferably experienced in using middleware or iPaas tools for system integration (e.g. Celigo, Workato, Zapier). Experience with system integration tools such as Celigo, Workato, or Zapier is a plus. Proficient in data transformation, mapping, and cleansing best practices. Excellent leadership and team management experience, consistently meeting or exceeding performance goals. Proven ability to manage multiple projects under tight deadlines with meticulous attention to detail. Highly organized, resourceful, and self-motivated contributor with strong interpersonal skills - values curiosity, accountability, and professional respect. Willingness to travel as needed. Experience and Certifications 3+ years of experience as a CRM Administrator, with hands-on expertise managing sales teams in the SalesHub module from HubSpot. HubSpot certifications (HubSpot CRM, Sales Hub, etc.) are a plus Technical or specific skills (e.g. technical, computer) Excellent verbal and written communication skills; able to collaborate across cross-functional and diverse teams. Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling. Advanced knowledge of Microsoft Office Suite. Excellent reasoning and analytical skills with the stability to interpret data and follow complex instructions. Ability to perform intermediate math calculations, such as percentages. Working knowledge of SQL or data query tools for ad hoc analysis. Show more Show less