Technical Support Representative
- Philippines
- Permanent
- Full-time
- Provide phone-based technical support to clients experiencing issues.
- Diagnose and troubleshoot problems; escalate complex cases to the relevant team.
- Coordinate scheduling for on-site maintenance and repairs.
- Keep clients updated on repair progress and expected timelines.
- Ensure excellent customer service through clear and timely communication.
- Excellent written and verbal communication skills.
- Introductory knowledge of hardware systems.
- Experience in troubleshooting and providing technical support.
- Strong organizational and time-management skills.
- Ability to work independently and effectively prioritize multiple service requests.
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual Leave
- Adhoc Bonus