Have you ever struggled to resolve a medical billing issue on your own? Its a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patients unique personal and financial circumstances.Patient Advocates handle high call volumes daily, resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal, critical thinking, and time management skills.See if this job is right for you. ️How You Spend Your Eight HoursAdhere to all local, state, and federal laws, regulations, and guidelines, as well as the companys standards for patient-friendly collectionsHandle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 callsMaintain acceptable update, talk time, and no-account-up percentagesCommunicate clearly, promptly, and positively with patientsMaintain confidentiality at all timesCollaborate with manager to identify personal learning needs and achieve goals using available resourcesWork with other departmental associates when applicable to ensure the clients continued successCommit to improvements, as necessary, based on performance feedbackAccept responsibility for own actions while taking ownership of departmental outcomesEscalate patient complaints to management as applicableExemplify the mission, vision, and core values of the client in all personal and professional settingsAccomplish other duties as assigned by managementWhat You Must PossessComputer proficiency (required)Willingness to ask people to pay their medical billsAvailability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT SaturdayOrganizational skills, attention to detail, and flexibilityAbility to communicate clearly and conciselyAbility to perform repetitive tasks and multitask with a high level of accuracyExcellent verbal communication and interpersonal skillsAbility to work well in a fast-paced, changing environmentWorking knowledge of HIPAA, FDCPA, and Red Flag regulationsProfessional attitude and composure in urgent or confrontational situationsEffective critical thinking, problem-solving, and decision-making skillsExcellent time management skillsAbility to work independently and collaborativelyWillingness to develop and retain professional relationships with coworkersWhat You Shall ReceiveHMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many moreWhat You Should ConsiderFull-time positionMonday to Friday, night shiftOn-site work setupWhy Join Our CompanyYou look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
