Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients.See if this job is right for you. ️How You Spend Your Eight HoursHandle a high volume of phone calls and maintain patient databaseMaintain daily work queues and documentationProvide technical assistance with agency issues, services, and programsMaintain and create files for recordkeeping systemsSort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight processCollect and review patient information to determine patient eligibilityComplete Medicaid applications online using the FSSA Benefits PortalPrepare and review documents for accuracy and completenessCommunicate clearly, promptly, and positively with patients, coworkers, and clientsMaintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associatesCollaborate with supervisor to identify personal learning needs and set goals using available resourcesMaintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication providedCollaborate with team members to support their efforts through teamwork and the acceptance of additional assignmentsWhat You Must PossessHigh school diploma or equivalent educational levelsComputer proficiency (required)Ability to quickly grasp and navigate through multiple systems and EMRs effectivelyAt least one year of combined experience working and training as a Patient Advocate or other related jobsWorking knowledge of HIPAA, FDCPA, and Red Flags regulationsConsiderable knowledge of Medicaid programsConsiderable knowledge of the Federal MarketplaceGeneral knowledge of all agency and community programs and services that could affect clients and applicantsAbility to multitask (speaking on the phone, searching databases, and typing) effectivelyExcellent verbal and written communication skillsAbility to work well in a fast-paced, changing environmentGood mathematical reasoning and computational skillsAbility to read, analyze, and interpret rules, regulations, and proceduresAbility to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and proceduresAbility to work independently and with others on a team to complete a taskAbility to perform job functions within structured time framesAbility to perform repetitive tasks with a high level of accuracyExcellent critical thinking, problem-solving, and interpersonal skillsProfessional attitude and ability to maintain composure in urgent or confrontational situationsExcellent organization and time management skillsTeam player attitudeAbility to develop and retain professional relationships with on-site hospital staffExperience using Epic Software (a plus)What You Shall ReceiveHMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many moreWhat You Should ConsiderFull-time positionMonday to Friday, night shiftOn-site work setupWhy Join Our CompanyYou look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
