Customer Operations Coordinator

Hireframe

  • Philippines
  • Permanent
  • Full-time
  • 24 days ago
  • Apply easily
We are seeking a highly organized, detail-oriented Customer Operations Coordinator to support our Account Directors (ADs) in delivering exceptional client experiences. In this internal-facing role, you’ll help power the operational engine behind client success—handling workflows, managing deliverables, and ensuring smooth team execution.This position is ideal for someone who thrives in fast-paced environments, values structure and clarity, and is eager to contribute to customer growth and retention through behind-the-scenes operational excellence. While not client-facing, your contributions will have a direct impact on our clients' outcomes, enabling ADs to stay focused on strategy and relationship building.This role will be working from home permanently and during U.S. CST business hours.Tactical Execution
  • Compile usage, engagement, and ROI metrics using dashboards and internal platforms
  • Generate visuals and insights for reporting and meeting prep
  • Build and maintain internal and client-facing slide decks
  • Draft and distribute structured agendas
  • Maintain file hygiene and version control
  • Manage task status boards (Asana) and update deliverable logs
Workflow QA & Reporting
  • Audit weekly operational workflows for compliance and timeliness
  • Identify and surface process gaps or missed steps to ADs or Pod Directors
  • Summarize weekly QA outcomes and recommend adjustments
Light Strategic Insight Support
  • Track themes across tickets, usage, and internal feedback
  • Maintain a "value signals" tracker to highlight wins or ROI patterns
  • Flag product or usage anomalies for AD review during renewal planning
Requirements
  • 2–5 years of experience in customer operations, administrative support, project coordination, or client services
  • Experience in a SaaS, tech-enabled services, or any fast-paced, process-driven environment is preferred.
  • Familiarity with customer success teams or agency-style client operations is a plus
  • Proficiency with PowerPoint / Google Slides — strong formatting and visual clarity
  • Comfortable working with Excel (basic pivot tables, vlookups, formatting charts)
  • Skilled in using task/project management tools: Asana, Trello, Monday.com, etc.
  • Familiar with at least one BI or reporting tool: PowerBI, Looker, Tableau, SuperBlocks
  • Experience with CRM systems like Salesforce, and client ticketing tools like Zendesk
  • Strong written communication for producing agendas, documentation, and clear updates
BenefitsHireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
  • Permanent remote work flexibility
  • Paid Time Off
  • Health Maintenance Organization (HMO) coverage
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and skill-building
  • Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Hireframe