Sales Operations & Support Coordinator I

Mandaluyong City, Metro Manila
Permanent
Full-time

9 days ago

Job Category: Sales Operations & SupportJob Description:Join a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv, we don't just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology-and we need bold, high-performing individuals like YOU to take us to the next level.Why Vertiv?

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.Job SummaryThe Sales Support Coordinator I is an entry-level individual contributor role that supports Vertiv's Sales operations by managing full-string orders. Under close supervision, this position is responsible for creating accurate and timely quotes generated from leads entered by Customer Engineers. This includes developing detailed cost estimates for batteries, labor, freight, and disposal services. The role requires careful review of lead information, coordination with internal stakeholders to validate costs, and adherence to established pricing and approval guidelines. By ensuring completeness and accuracy in the quotation process, this position supports sales efforts, drives battery opportunities, and contributes to delivering a high level of customer satisfaction. Assignments are routine and guided by established processes. The coordinator works closely with sales representatives, Regional Battery Sales Managers and other internal stakeholders to ensure accurate and timely quotes are delivered to end customers. This role provides foundational exposure to Vertiv's sales operations and is designed to support future development and internal career growth.Job Responsibilities

Review and Process quote leads and responsible for the provision of proposals to the Regional Battery Sales Managers.
Provide battery, freight, disposal, scrap (lead credit) and labor costing thru coordination with Suppliers and Planners
Manages transfers costing to CPQ quotes.
Coordinates with Customer Engineer, Power Technical Support and Supplier on batteries under warranty.
Manages Full String quotes covered under contract.
Responsible for sourcing batteries when necessary.
Responds timely and accurately to customer issues.
Answer calls transmitted through Full string queue.
Track projects to completion and follow up as required.

Perform other tasks as assigned.Qualifications:

Bachelor's Degree of any 4-year course
Excellent customer service skills.
Excellent communication skills, both written and verbal.
Excellent organizational, analytical and interpersonal skills
High Attention to Detail
MS Office proficient.
Strong knowledge of the support (quotation and order entry fulfilment) preferred
Knowledge of US geography and transportation systems.
1 or more years of experience focused on coordination of projects
Previous Supply Chain and/or Logistics experience preferred
Proficient English required

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

About the Team:Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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