CSR Admin

Virtual Staff 365 View all jobs

  • Philippines
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.They are now seeking a CSR Admin to join their team.Job Responsibilities:
  • Send confirmation SMS messages to ensure seamless communication with clients.
  • Initiate calls to potential leads received overnight, coordinating with the office headquarters.
  • Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked.
  • Engage in outbound calls to promptly address and act upon web-generated leads.
  • Manage calendar requests efficiently to streamline scheduling processes.
  • Follow up on pending web leads to ensure timely resolution and client satisfaction.
  • Maintain and update records of confirmation SMS replies for accurate documentation.
  • Reach out to clients who have yet to confirm appointments for the following day, ensuring a smooth workflow.
  • Contact clients listed in Aroflo for follow-up, specifically targeting rescheduled appointments to facilitate rebooking efforts.
  • Provide support in booking real estate requests, demonstrating a commitment to comprehensive client service.
  • Assist in scheduling appointments for MA (Agreement) and Routine Care clients, ensuring their needs are met promptly.
  • Support in responding to SMS messages from web leads, fostering efficient communication channels.
  • Collaborate in booking jobs on the Aroflo Schedule, ensuring optimal utilisation of resources.
  • Conduct proactive "happy calls" to gauge client satisfaction and address any concerns.
  • Compile and prepare cancellation letters for printing weekly, emailing them to the Manager for further processing and distribution.
Requirements
  • At least 2 years of experience in a similar administrative role.
  • Excellent communication skills.
  • Proficiency in Microsoft Office Suite and experience using CRM software.
  • Knowledgeable with the Sydney Metropolitan area.
  • Familiar with Aroflo.
  • Strong administrative and organisational skills.
  • Ability to work independently and as part of a team.
  • High-speed internet connection and reliable computer equipment for work-from-home set-up.
Benefits
  • Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full-time job
  • HMO
  • Annual leave
  • Christmas Bonus equivalent to 1 month's wage (pro-rata)

Virtual Staff 365